Shipping singular objects
with proper care.

Curio is a global multi-seller marketplace managed from India. Each approved seller stores, prepares and dispatches their own objects. One Curio order may therefore arrive in separate consignments with different carriers, tracking numbers and delivery dates.

Curio coordinates order information and support; each seller remains responsible for accurate dispatch information and suitable packing.

The current checkout charges a fixed €45 insured-delivery fee for each seller represented in the cart. The full amount is shown before confirmation. This is the current development/default rule; production rates, remote-area surcharges, freight services and currency treatment must be confirmed before live launch.

A fee applies per seller, not per object, unless checkout expressly shows otherwise. Taxes, customs and import charges are separate.

• Seller dispatch expectations appear in the listing or seller policy and begin after payment confirmation.
• Vintage objects may require inspection, specialist packing, disassembly, export documentation or freight collection.
• Tracking appears in the buyer account after the seller marks the fulfilment as shipped.
• An estimated date is a planning estimate, not a guaranteed deadline, unless applicable law or the order expressly states otherwise.

Buyers must provide a complete, accurate and serviceable address, recipient name, postal code, country code and contact number. Tell Curio promptly if an error is found; changes may be impossible after dispatch.

Carriers may require signature, identification, appointment, building access or safe unloading arrangements. Re-delivery, storage or return-to-sender charges caused by an incorrect address, refusal or missed delivery may be charged where lawful and disclosed.

Curio intends to support worldwide delivery, but availability depends on destination, carrier, dimensions, materials, batteries, hazardous components, cultural-property rules, sanctions, export licensing and the seller's capability.

Unless checkout states otherwise, the buyer is importer of record and responsible for destination GST/VAT, customs duty, brokerage, permits and local compliance. Customs delay or refusal is outside Curio's direct control, but support will coordinate available documents.

Sellers must use packing appropriate to the object's materials, fragility, value and journey. Shipments should be tracked and insured to the declared or order value where the service is available.

Risk and title pass according to the sale contract and mandatory consumer law; these terms do not shift carrier or seller responsibility earlier than law permits. Keep packaging until inspection is complete because it may be needed for a damage claim or return.

Weather, customs, strikes, security events, carrier capacity, remote destinations and other events beyond reasonable control can cause delay. Curio or the seller will share material updates when available.

A delay affecting one seller's consignment does not necessarily delay other fulfilments in the same order. Mandatory cancellation or refund rights for excessive delay remain preserved.

• Inspect the outer package before signing where practical and record visible damage with the carrier.
• Photograph the package, labels, internal packing and object before disposing of anything.
• Report loss, transit damage, missing parts or the wrong object to [email protected] as soon as possible and within any carrier evidence deadline.
• Do not repair, clean or alter a disputed object before receiving instructions.

Curio will coordinate the seller, carrier and insurer. Remedies may include investigation, repair agreement, replacement where genuinely possible, return or refund, subject to applicable law and the Returns Policy.

Tracking and seller fulfilment status appear under Buyer Account → Orders. For assistance, provide the order number, object title and relevant evidence to [email protected].

Returns are governed by the Returns Policy; transaction rules and mandatory rights are described in the Terms and Conditions.